Your information, in plain language.

Information we collect

We only collect the personal information we actually need to run our business and serve our clients. This includes your name, phone number, email address, physical address of the project site, and any details you choose to share about your project when you fill out our quote form, call us, or email us directly.

We use privacy-friendly analytics to improve website performance and experience. We do not use advertising trackers or sell visitor data.

How we use your information

We use your information for the purposes you’d expect: to respond to your quote request, schedule consultations, provide a project estimate, execute the work, bill you, honour the warranty, and stay in touch about your project. We also use aggregate site analytics to understand which pages are working and which ones need improvement.

We don’t sell your information. We don’t rent it. We don’t share it with marketing companies or data brokers. If a trades partner needs to contact you as part of a project, for example, a licensed electrician we subcontract, we’ll ask you first.

Cookies and tracking

We use privacy-friendly analytics for site performance and experience improvements. We do not use advertising trackers or sell visitor data.

Third-party services

Service providers help us host the website, operate business email, privately deliver quote requests, and securely store any project photos you choose to submit. They receive only the information needed to provide those services.

Data retention

We keep client project records (contracts, quotes, invoices, correspondence, and photos) for as long as the warranty on your project is active, plus an additional seven years to comply with Canadian tax and business record-keeping requirements. After that, records are securely destroyed.

Quote requests that don’t turn into projects are retained for up to 12 months in case you decide to move forward later, and are then deleted.

Your rights under PIPEDA

Canadian privacy law gives you specific rights over your personal information:

• The right to know what personal information we hold about you.
• The right to see a copy of that information and ask us to correct anything that’s wrong.
• The right to withdraw consent for non-essential uses of your data, subject to legal and contractual limits.
• The right to file a complaint with us or directly with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, email us at reception@sawdustandsteel.ca. We’ll respond within 30 days, usually much sooner.

Security

We use reasonable technical and organizational safeguards to protect your information from loss, theft, and unauthorized access. That includes encrypted transmission for our website and email, access controls on our business systems, and regular review of who on our team can see what.

No system can guarantee complete security. If a security incident affects your personal information, we will notify you as quickly as possible, and notify the Privacy Commissioner as required by law.

Changes to this policy

We may update this policy from time to time as our business practices evolve or as the law changes. When we do, we’ll update the “Last updated” date at the top of this page. If the changes are significant, we’ll also post a notice on our website for 30 days so you have a chance to review them.

Contact us

Questions, concerns, or requests about your personal information? Contact us using the details below.

Email: reception@sawdustandsteel.ca
Phone: (416) 840-4999