We stand behind every nail.
Coverage runs from two to ten years, depending on the work. See the trade-by-trade terms below, what is covered, and how to get help. A crew member will inspect a reported issue within five business days of your call.
Six tiers. One standard.
Different kinds of work wear differently over time, so each trade gets its own warranty window. Here’s what we cover and for how long.
- 10year warranty
Structural Work
All framing, load-bearing elements, beams, posts, and structural modifications, ten years on everything that holds the rest of the house up.
- 5year warranty
Finish Carpentry
Trim, molding, built-ins, and custom cabinetry, five years on the fitted work and finishes.
- 5year warranty
Windows & Doors
Every window we set, every exterior door we hung, five years on flashing, shims, weather-barrier integration, and hardware operation. Manufacturer glass and frame warranties stay intact; ours covers the install.
- 5 / 2year warranty
Decks & Patios
Structural integrity (posts, footings, joists, ledger) for five years. Surface materials (boards, railings, stain) warranted for two years against manufacturing defects and installation failure.
- 3year warranty
Kitchens & Bathrooms
Cabinet installation, tile work, and every fitted element, three years on the installed work, including grout, drawer slides, and waterproofing seams.
- 5year installation
Roofing
Your manufacturer material warranty stays intact. We add five years on our installation work, flashing, fasteners, ice-and-water shield, ridge vent, the whole system.
What’s in. What’s out.
What’s covered
- Material defects in workmanship, bad cuts, misaligned joints, anything we built wrong.
- Structural settling or shifting caused by installation errors, not ground conditions.
- Hardware failures, hinges, drawer slides, fasteners, brackets installed by our crew.
- Water infiltration caused by improper flashing, sealing, or caulking at our transitions.
What’s not
- Normal wear and tear, including ordinary wear from daily use.
- Damage from misuse or neglect, skipped maintenance, overloading, aggressive cleaning.
- Acts of nature, storms, flooding, fire, falling trees, ice storms, earthquakes.
- Modifications made by others after we finished the job.
- Cosmetic preferences that change over time, a change in preference is not a defect.
Three steps, one phone call.
Tell us what changed, when you first noticed it, and which project it relates to. Photos help us prepare for the visit. Calls outside shop hours receive a response within one business day.
- 01
Get in touch
Call us at (416) 840-4999 or email reception@sawdustandsteel.ca. Include your project address or invoice reference.
- 02
Describe the issue
Tell us what's happening. Photos help a lot, send as many as you can. We'll ask clarifying questions so we know what to expect on site.
- 03
We schedule an inspection
Within five business days of your call, we'll have a crew member out to look at the work. If it's ours to fix, we schedule the repair on the spot.
Warranty hotline
The work is done. We are still here.
If something is wrong, call us. We will inspect the work and arrange the repair when it falls within our warranty coverage. Keep the written warranty with your project records so the scope, dates, and contact details are easy to find.
Have a question about your warranty?
Shoot us a note or pick up the phone. We’ll walk you through exactly what’s covered on your specific project.