We stand behind every nail.
Five to ten years on the work, depending on the trade. A phone number that gets answered. A crew member on site within five business days of any call. No third-party claims handler, no ticket numbers, no fight about whose fault it was.
Five tiers. One standard.
Different kinds of work wear differently over time, so each trade gets its own warranty window. Here’s what we cover and for how long.
- 10year warranty
Structural Work
All framing, load-bearing elements, beams, posts, and structural modifications — ten years on everything that holds the rest of the house up.
- 5year warranty
Finish Carpentry
Trim, molding, built-ins, and custom cabinetry — five years on every miter, every scribed face frame, and every sprayed finish we laid on.
- 5 / 2year warranty
Decks & Patios
Structural integrity (posts, footings, joists, ledger) for five years. Surface materials (boards, railings, stain) warranted for two years against manufacturing defects and installation failure.
- 3year warranty
Kitchens & Bathrooms
Cabinet installation, tile work, and every fitted element — three years on every grout line, every drawer slide, and every Kerdi seam we laid.
- 5year installation
Roofing
Your manufacturer material warranty stays intact. We add five years on our installation work — flashing, fasteners, ice-and-water shield, ridge vent, the whole system.
What’s in. What’s out.
What’s covered
- Material defects in workmanship — bad cuts, misaligned joints, anything we built wrong.
- Structural settling or shifting caused by installation errors, not ground conditions.
- Hardware failures — hinges, drawer slides, fasteners, brackets installed by our crew.
- Water infiltration caused by improper flashing, sealing, or caulking at our transitions.
What’s not
- Normal wear and tear — the stuff that happens when people actually live in a house.
- Damage from misuse or neglect — skipped maintenance, overloading, aggressive cleaning.
- Acts of nature — storms, flooding, fire, falling trees, ice storms, earthquakes.
- Modifications made by others after we finished the job.
- Cosmetic preferences that change over time — if your taste evolves, that's not a defect.
Three steps, one phone call.
If something isn’t right, here’s how to reach us. The same phone number on the back of our trucks, answered by a real person during shop hours, responded to within a business day on nights and weekends.
- 01
Get in touch
Call us at (905) 555-0147 or email reception@sawdustandsteel.ca. A real person picks up — no phone tree, no ticket system.
- 02
Describe the issue
Tell us what's happening. Photos help a lot — send as many as you can. We'll ask clarifying questions so we know what to expect on site.
- 03
We schedule an inspection
Within five business days of your call, we'll have a crew member out to look at the work. If it's ours to fix, we schedule the repair on the spot.
Warranty hotline
Seven years in. Not one fight.
We’ve been doing this since 2019 and not once has a client had to escalate a warranty claim on us. If we built it and something is wrong inside the warranty window, we come out, look at it, and fix it on our own dollar. The warranty is in writing in the binder you get on the final walkthrough, and the phone number on the front of that binder is the same one on the back of our truck.
Have a question about your warranty?
Shoot us a note or pick up the phone. We’ll walk you through exactly what’s covered on your specific project.